Privacy Policy

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Effective Date: November 2, 2025

This Privacy Policy describes how Sabella ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website at https://sabellastore.com(the "Site").

1. Information We Collect

We collect "Personal Information" (data that can identify you) directly from you when you interact with our Site, especially during the checkout and account creation processes.

· Identity and Contact Data: Name, email address, shipping address, billing address, and phone number.

· Transaction Data: Details about the products/services you have purchased. (Note: We do not store your full payment card details; see Section 3.)

· Account Data: Username, password, and purchase history.

· Technical Data: Internet Protocol (IP) address, browser type, operating system, and time zone setting.

· Marketing Data: Your preferences in receiving marketing and communication from us.

2. How We Use Your Information

We use your Personal Information to operate our business and provide you with the services you request, specifically to:

· Process and Fulfill Your Orders: To accept and process your payments via our payment gateway partner (CCAvenue), confirm your order, and deliver the products to your email address.

· Manage Your Account: To create and maintain your account on our Site and manage your relationship with us.

· Communicate with You: To send order confirmations, delivery updates, and respond to your customer service inquiries.

· Improve Our Site and Services: To analyze customer behavior, troubleshoot technical issues, and improve the functionality of our website.

· Fraud Prevention and Security: To prevent, detect, and investigate fraudulent or illegal activities and ensure compliance with our security and legal obligations.

· Marketing (with Consent): To send you promotional emails, special offers, or newsletters if you have opted in.

3. Disclosure and Sharing of Your Personal Information

We will only disclose your Personal Information to the following trusted third parties for the purposes outlined above:

· Payment Gateway Provider (CCAvenue): Your contact, billing, and transaction data is securely shared with our payment processing partner, CCAvenue, to facilitate and verify your payments. We do not store or retain your full credit/debit card numbers, CVV, or passwords.All payment processing is handled on CCAvenue's secure, PCI DSS compliant infrastructure.

· Service Providers: Third-party vendors who provide services on our behalf, such as website hosting, analytics, and email marketing.

· Legal & Regulatory Authorities: We may disclose your information if required to do so by law, court order, or governmental and regulatory requests, including those from the Reserve Bank of India (RBI).

4. Data Security and Protection

We implement commercially reasonable security practices and procedures to protect your Personal Information from unauthorized access, loss, misuse, or alteration. These measures include:

· Encryption (SSL): Our website uses SSL/TLS encryption to protect data transmission during checkout and account login.

· Limited Access: We restrict access to your personal information to employees, agents, and service providers on a 'need-to-know' basis who are subject to strict confidentiality agreements.

· PCI DSS Compliance: Our payment processing partner (CCAvenue) is responsible for maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the highest level of payment data security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.

· What are Cookies? Cookies are small data files stored on your device that help us remember your preferences (like your cart contents) and provide a personalized experience.

· Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Your Rights

You have the right to access, correct, or request the deletion of your Personal Information that we hold. To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site with a revised "Effective Date."

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us: 

Legal Entity Name - Sheeja Shibi

E-mail: support@sabellastore.com

Mobile: +91 8408935566

Address: 128/2, Deepak Society, Chuna Bhatti, Kolar Road, Bhopal(M.P.)-462016